Frequently Asked Questions

Find answers to common questions about your Jones shopping experience.

How do I determine my size?

Please refer to our comprehensive Size Guide located on each product page to find your perfect fit based on body measurements.

Can I modify or cancel my order after it has been placed?

Orders are processed quickly to ensure fast delivery. You may cancel or modify your order within 60 minutes of placement by contacting our support team.

What materials do you use in your clothing?

Jones is committed to quality. We use a blend of premium natural fibers and high-grade synthetic materials, detailed in the 'Fabric & Care' section of each item.

Do you restock items that are sold out?

Many of our core pieces are restocked regularly. You can sign up for 'Back in Stock' notifications on the specific product page.

How should I care for my Jones garments?

To ensure longevity, we recommend following the specific care label instructions inside each garment, typically suggesting cold washes and air drying.

Do you offer international shipping?

Yes, Jones ships to over 50 countries worldwide. Shipping costs and delivery times vary by destination.